Dr M Muneer
CEO & Managing Director, CustomerLab
Dr Muneer interacts with Drs Kaplan and Norton very closely. Muneer is a well-known author and consultant. Before setting up CustomerLab, he was the CEO and Chief Consultant at Innovative Media, a customer and knowledge management company and prior to that he has worked with such global leaders as Ford, Mazda, GE, Saatchi and others. He is known for his strategic and creative solutions to seemingly complex problems. Muneer has a PhD in strategy, an MBA in marketing and finance, and a B.Tech in Electrical and Electronics Engineering. He works with such leading minds as Kenichi Ohmae, Parasuraman, Bernd Schmitt, Doug Holmes, Gary Hamel and Frans Johansson to name a few.
He has written several highly popular management columns across India and the Middle East in the areas of marketing and services. The publications include The Economic Times, Khaleej Times, Business Today, The Hindu Business Line, Financial Express, Business World and many others. He has written two books in English and 7 in regional languages, the latest being Capitalising on Customers. He is currently working on two books, one on Measure Marketing and the other on Strategy Execution. He also writes a few columns across the world including the Financial Chronicle.
He has spearheaded India Inc's global foray through a major tie up with India's leading industry body, the Confederation of Indian Industries, with the CII-CustomerLab India Scorecard Initiative. He is also working with the Government of India on a SME Scorecard Initiative to help small and medium businesses in India achieve execution excellence. He has been advocating the use of BSC and other tools in government to the President, Prime Minister, Finance Minister and several Chief Ministers in India to accelerate the country's economic growth, improve the effectiveness and efficiency of its governing bodies, and enhance its global stature.
He serves several initiatives and organizations in an advisory role, the latest being the NY-based Medici Foundation. He is also a director of Institute for Competitiveness, Michael Porter's India initiative, and also of Medici Institute for Innovation.
Principal Consultant, CustomerLab
Sandeep Kulkarni has done his engineering from College of Engg., Pune, M.Tech from IIT Kanpur, and management from IIM Kolkata. He started his career in the CAD/CAM R&D division of Godrej, which was later spun off into Geometric Software Solutions. He worked for 18+ years in industry in various roles including Software development, Business development, Quality, IT Infrastructure and Enterprise Systems, HR, BSC, and General Administration. In the last stint he acted as a Vice President and Head of a Business Unit at Geometric Software.
He has had significant experience in BSC development, operations management, and human capital development in India as well as abroad. He has travelled extensively all over the globe for techno-commercial and strategy execution. He has facilitated various programs in the areas of Personality Analysis, Team Building, Organizational Culture and Transformations, General Management and Leadership. He has done considerable work in the formulation and implementation of Corporate Strategy through tools like the Balanced Scorecard including process industries.
His Field of Work and Areas of Interest include personality analysis and self development, team building, culture building, process transformations, strategy formulation and implementation, inspirational leadership, and lifestyle management.