- What is sacred
- What is taboo
- Felt accountability –"I own the place and the place owns me"
- Stories as coordination devices
- Developing your own story
- Exercise and discussions Bad is stronger than good
- Exercise: broken windows
- Broken windows
- Don't allow small problems to fester/ grow worse
- How to overcome crewups
- Premortems
- Exercise: broken windows
- Don't allow small problems to fester/ grow worse
- How to overcome screwups
- Premortems