Agenda
 
What is excellence? Why is it relevant to scale? Scaling as mindset, and not footprint. Exercise: sacred - taboo
  • What is sacred
  • What is taboo
  • Felt accountability –"I own the place and the place owns me"
Clusterfugs as sources of scaling disasters and the way out from it. What is your story?
  • Stories as coordination devices
  • Developing your own story
Cognitive load
  • Exercise and discussions Bad is stronger than good
  • Exercise: broken windows
  • Broken windows
  • Don't allow small problems to fester/ grow worse
Scaling and screwing up
  • How to overcome crewups
  • Premortems
Bad is stronger than good
  • Exercise: broken windows
  • Don't allow small problems to fester/ grow worse
Scaling and screwing up
  • How to overcome screwups
  • Premortems
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